FREQUENTLY ASKED QUESTIONS
Below are our most frequently asked questions. If you do not see the answer to your question here, please visit our contact page to send us your question or call us at 1-800-654-7134, Mon - Fri 9:00 -5:45 EST.
 


            
             I need to obtain my CE credits ASAP. What can I do?
Do the individual state packages offer all the mandatory courses I need?
Can I substitute courses in the packages for other courses?
What if I fail a course?
Do the courses expire?
My customer number is not located on my receipt. Where can I get it?



I need to obtain my CE credits ASAP. What can I do?
The fastest way to earn CE credits is to order online and complete the courses online. Once you place your order you will have immediate access to the courses. Once you submit your answers you will get immediate results and can print your certificate.

Do the individual state packages offer all the mandatory courses I need?
Most likely but check with your state dental board. Our packages only include the courses you are allowed to take through home-study.

Can I substitute courses in the packages for other courses?
You can only substitute the courses if you have already taken the course. Then you may substitute any course as long as it is the same amount of credits.

What if I fail a course?
If you do not pass with 70% or better, you will have the opportunity to retake the course 2 additional times at no charge. If after 3 attempts you still do not obtain 70% or better you will need to pay to retake the course.

Do the courses expire?
Courses expire 2 years from the date of purchase. Credit or refunds cannot be granted for expired courses.

My customer number is not located on my receipt. Where can I get it?
If you ordered from us before December 1, 2006 then your receipt will not have your customer account number on it. You can call customer service at 800-654-7134 to get your information.

            


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